Parent Handbook


Early Help

Early Help & Strengthening Families

We are proud to be a part of the Telford & Wrekin Safeguarding Partnership. You can read more about how we work with our various partners to improve the lives of children and families who attend our setting and form part of our community. Signposting to some of the services on offer is available here too: Telford and Wrekin Safeguarding Partnership

Our Early Help and Strengthening Families contact is Hadley Castle (Helen Clover) available on 01952 387183

If you reside in Shropshire, you may be able to access some of the following services available through Shropshire Early Help: Early help | Shropshire Council

Emotional Health & Well-being

Supporting children’s mental health and well-being is integral to our vision at Tibberton CE Primary School. Here is a list of services available to children through our setting:

Ageless 24/7 Urgent Helpline

0808 196 4501

(option 1 – under 18’s; option 2 – over 18’s)

This is for help and advice for anyone experiencing a mental health crisis.

Asthma Awareness

The flyer below provides information on red flags and outlines procedures in relation to raising concerns. It has been endorsed by the local safeguarding boards, who are keen to raise awareness of vulnerable children and preventable deaths of children with long term conditions.

Safeguarding children with asthma

ASD & Autism Hub

Whether your child has just received a diagnosis or you are looking for information to help your child flourish, the Telford Children’s Autism Hub are here to offer you guidance and support.

About Children’s Autism Hub | Telford Autism Hub


Bee U is the emotional health and wellbeing service for people, up to the age of 25, living in Shropshire and Telford & Wrekin.

Previously known as CAMHS the service offers a range of support depending on the needs of the child or young person. The services you may be offered are described briefly here or you can find out more about what help is available at: BeeU Website


Beam is an emotional well-being service for children and young people under 25 years old who are registered with a GP in Shropshire or Telford & Wrekin.

Come along to our drop-in session and be seen by an Emotional Health & Wellbeing Practitioner on the days below, no appointment needed.

Monday ‘Drop Ins’ – 12pm – 4pm (last session 3.15pm) at The Lantern, Meadow Farm Drive, Shrewsbury, SY1 4NG

Tuesday ‘Drop Ins’ – 10am – 6pm (last session 5.15pm) at Beam, 9 Market Square, Wellington, TF1 1BP

Thursday ‘Drop Ins’ – 10am – 6pm (last session 5.15pm) at Beam, 9 Market Square, Wellington, TF1 1BP

You can also register via our website:

Young people aged 14 years+ can register themselves.

Young people aged 13 and under will need a parent/carer to register on their behalf.

If you have any questions about the Beam service, please contact us by email:

Eating disorders

Eating disorders are serious mental illnesses that involve disordered eating behaviour. This might mean limiting the amount of food eaten, eating very large quantities of food at once, getting rid of food eaten through unhealthy means (e.g. purging, laxative misuse, fasting, or excessive exercise), or a combination of these behaviours.

It’s important to remember that eating disorders are not all about food itself, but about feelings. The way the person interacts with food may make them feel more able to cope, or may make them feel in control.

For further information and support please visit the following websites:

Livewell Telford

Beat Eating Disorders


ELSA stands for Emotional Literacy Support Assistant. We are a team within school who will help children to learn and understand their emotions and respect the feelings of those round them. We provide the time and space for them to think about their personal circumstances and how to deal with them. Giving them the ability to engage with learning whilst facing life challenges that may detract from that.

The ELSA contact for Tibberton is our HLTA, Mrs Booth who has a wealth of experience in promoting the emotion health and well-being of children and young people. More information about the role can be found here:

What is an ELSA role?

Family Support

We are fortunate enough to work with the Newport cluster led by Burton Borough School. This gives us access to their family support worker who assists some of our families in need of practical or emotional support, particularly when difficulties arise around parenting and the wellbeing of children.

If you believe who may benefit from accessing the support they provide please contact us via


We also work with Healios, an online provider of mental health services


Kooth provides an anonymous 24-hour online service offering peer support, self-help and have trained counsellors to talk to.

Anyone aged 11-25, living in Shropshire and Telford & Wrekin, can register to access this service and you don’t need to be referred or have an appointment.

Whilst the website is available 24 hours, there will be someone to talk to online at the following times:

  • 12:00 to 22:00 (Monday to Friday)
  • 18:00 to 22:00 (Saturday, Sunday and Bank Holidays)

For more information visit Kooth: 

Learn Telford

Learn Telford is part of Telford & Wrekin Council and exists to provide high quality learning opportunities to the people living in the borough.

Their mission is to widen participation so that as many sections of the community as possible can experience the joy of learning and take advantage of the wider benefits that participation in learning brings, such as improved confidence, reduced social isolation, improved wellbeing, improved social cohesion and increased civic participation.

The service also aims to contribute to improving the skills and employment levels of the borough by supporting adults who are low-skilled, unemployed or otherwise distant from learning and employment to progress. More details can be found here: Learn Telford

Molly Rose Foundation

The aim of the Molly Rose Foundation is suicide prevention, targeted towards young people under the age of 25.

MRF wants to help reach those at risk of suicide and connect them to the help, support, and practical advice they need

PEGS – Parental Education Growth Support

Supporting parents and professionals with child to parent abuse

Child to Parent Abuse is complex and misunderstood – partly because it has historically been largely ignored in favour of a focus on intimate partner abuse, partly because it is drastically under-reported, and partly because there are lots of misconceptions around the subject.

Some parents may not recognise what is happening to them as abuse – but the behaviours they are experiencing are abuse, and they are not okay.

Click on the link below for some advice.

PODS (Parents Opening Doors) Parent Carer Forum

Involving and supporting families who have a child or young person with a disability or additional need

Home – PODS (

SEND Local offer

Click on the link to find out about support that the Local Authority can offer.





Our Parent Handbook is a quick guide to how we work at our school. Full school policies can be read on our Policies page